Return & Refund Policy
At abendoll, customer satisfaction is always our top priority. We want you to be completely satisfied with your purchase If for any reason you are unhappy, please contact our Customer service at [email protected].
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Items that can be returned/refunded or exchanged within 14 days of receiving must follow the criteria as below:
- Faulty items damaged/broken or soiled upon arrival.
- Items received in the incorrect size/color.
- Unwashed, unworn and unused item(s) that have not met your expectation within 14 days of receiving.
Please carefully follow our return process to minimize any delays:
If your item is returnable (see above), please send a email to our Customer service stating your:
- Order number
- Product name
- Reason for return. If the product is defective, please send a clear photo or video showing the defect(s).
Note: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid returns receipt.
Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 7 days.
We will not accept returns of items in the following conditions:
- Items outside the 14 day warranty time-frame.
- Washed, worn, used or misused items.
- Custom-order or personalised items.
- Items such as underwear / swimsuits are not covered by this guarantee due to hygiene considerations.
Notes: All returns must be authorized by the Our Team via the Support Center. Returned item without Return Merchandise Form (RMA) will not be accepted.
Return Shipping Costs
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Please contact our Customer service at [email protected] to get the return address.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
For refunds, the processing time for us to proceed with the refund will be between 3-7 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details:
- PayPal refunds may take up to 2-3 daysto process and appear in your account.
- Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
If you’ve done all of this and you still have not received your refund, please contact us at [email protected].